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FAQ
Mailer box is a bestseller. Why?
Mailer box is a best-selling box because it is:
a) Strong (its sides have 4 layers of corrugated board)
b) Shippable
c) Inside can be used for branding or info If you don't know (or don't care) which box style to use, use this one.
Can I...?
Maybe. Let's chat. Just let us know.
Can I get a discount if I order more?
Yes, you can. The unit price (price of one box) decreases as you order more. PackM is happy to pass on savings to customers when it costs us less to produce.
How can I pay for my order?
PackM accepts various payment methods, including Visa, MasterCard, American Express, and popular payment cards. We use a secure payment processor called Stripe and do not store customer credit card data on our servers. Stripe's advanced technology allows customers to save their payment information for future use. If you need a payment method that we don't currently offer, please contact our customer service team.
Can I get a sample of my box?
Yes! It's very common to order a box sample, especially if it's the first order. PackM offers 1 sample box with your custom specs and design. Configure your product and select quantity = 1 to order a sample. Most samples are produced and shipped within 2-5 business days.
Will PackM check my files?
Yes, we will. PackM checks 100% of customer files, both those designed online and those uploaded, to ensure they are print-ready. Our packaging prepress experts carefully inspect every file, conducting over 50 different checks. If there are any issues that need adjustment to meet our production requirements, we can make micro-adjustments. If we encounter a problem that we can't fix, such as low-resolution images or missing font files, we will contact you to discuss how to fix the artwork. You can trust that your box will be printed with excellent quality.
What is the minimum order size?
Minimum 1 box for mailer boxes, shipping boxes, and product boxes. 1-4 boxes are considered "samples" and ship faster. The minimum order size for labels is 1 roll (250 labels) for any shape and size.
Can PackM design me a box with my logo?
Yes. It's free and usually done within 1 business day. Chat with us (the chat button is in the bottom right corner) and we will help you out.
Can I use a file created by someone else?
Absolutely. If you have a complete artwork file that is print-ready, feel free to upload it. PackM carefully checks all files, and if anything is off, we will reach out to you.
Can PackM help me with a design?
Yes, we can. PackM is happy to assist customers with packaging design. Let us know your needs, and we will provide our help and expertise.
Where are the products printed?
All of PackM's products are produced in the United States. To minimize shipping costs, we produce boxes at the facility closest to the shipping destination.