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Privacy Policy
PackM.com is owned and operated by Pacific Mez, LLC (“we”, “us”, or “our”). Protecting your private information is our priority. This Statement of Privacy applies to Packm.com (“Site”) and Pacific Mez, LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Pacific Mez, LLC include Packm.com and all of Pacific Mez, LLC's subsidiaries. The Packm.com website is an e-commerce site. By using this Site, you consent to the data practices described in this statement. If you do not agree with the terms of this Privacy Policy, please do not use the Site or any services offered through the Site.
For the purposes of this Privacy Policy, “Personal Information” refers to information that relates to both identifiable and unidentifiable individuals and would also include Device Information and Order Information.
Collection of your Personal Information
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
In order to better provide you with products and services offered on our Site, PackM.com may collect personally identifiable information, such as your:
- First and Last Name
- Mailing Address
- E-mail Address
- Phone Number
- Business Name, address, and telephone numbers
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
Pack M may also collect anonymous demographic information, which is not unique to you, such as your:
- Age
- Gender
- Business Type
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
PackM.com collects and uses your personal information to operate its website(s) and deliver the services you have requested. We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). PackM.com may also use your personally identifiable information to communicate with you and inform you of other products or services available from PackM.com and its affiliates.
We use the Device Information, in particular, your IP address, that we collect to help us screen for potential risk and fraud and more generally for improvement and optimization of our Site.
Sharing Information with Third Parties
PackM.com does not sell, rent or lease its customer lists to third parties.
PackM.com uses third-party software to provide services to you, such as online chat with our support team. Communications between you and PackM.com may pass through and be stored in our secure account on these third-party systems. We may also monitor and save site interactions on our system and within third-party system accounts that we contract for secure services. These site interactions may contain minimal identifiable information for the purpose of completing and servicing your orders or may be anonymized and aggregated to better understand our users’ behavior and improve our services.
PackM.com may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. Pack M may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to PackM.com, and they are required to maintain the confidentiality of your information.
PackM.com may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Pacific Mez, LLC or the Site; (b) protect and defend the rights or property of Pack M; and/or (c) act under exigent circumstances to protect the personal safety of users of Pack M, or the public.
Opt-Out of Disclosure of Personal Information to Third Parties
In connection with any personal information we may disclose to a third party for a business purpose, you have the right to know the categories of personal information that we disclosed about you for a business purpose.
You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to opt-out of the disclosure of your personal information. If you exercise your right to opt-out of the disclosure of your personal information, we will refrain from disclosing your personal information, unless you subsequently provide express authorization for the disclosure of your personal information. To opt-out of the disclosure of your personal information, visit this Web page http://optout.aboutads.info/.
Tracking User Behavior
PackM.com may keep track of the websites and pages our users visit within PackM.com, in order to determine what PackM.com services are the most popular. This data is used to deliver customized content and advertising within PackM.com to customers whose behavior indicates that they are interested in a particular subject area. This tracking may use third-party software and services, with data being stored solely in our secured accounts within these systems. This data is not shared, sold, or otherwise made available to anyone outside of PackM.com and its direct contractors.
We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Additionally, you can opt-out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by PackM.com. This information can include: your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding the use of the Pack M website.
Use of Cookies
The Pack M website may use "cookies" to help you personalize your online experience. A cookie is a small text file which asks permission to be placed on your computer's hard drive by a web page server. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. A cookie does not give us access to your computer or any information about you other than the data you choose to share with us. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize PackM.com pages, or register with PackM.com site or services, a cookie helps PackM.com to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Pack M website, the information you previously provided can be retrieved, so you can easily use the PackM.com features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the PackM.com services or websites you visit.
Security of your Personal Information
Pack M secures your personal information from unauthorized access, use, or disclosure. Pack M uses the following methods for this purpose:
- SSL Protocol
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
- Delete your personal information from our records; and
- Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
- Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
- Debug to identify and repair errors that impair existing intended functionality;
- Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
- Comply with the California Electronic Communications Privacy Act;
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
- Enable solely internal uses that are reasonably aligned with your expectations based on your minor’s relationship with us;
- Comply with an existing legal obligation; or
- Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.