No! We don't save any customer credit information on our servers. If you do opt to have your card saved during checkout, that's handled by our merchant processor (currently, Stripe) directly within their systems. Your card number is never seen by us or stored on any of our systems.

Orders placed after April 1, 2025

Your past orders are listed under My Orders in the left column of your profile after you log in. Click the "reorder" button next to the order you would like to restock and all of the items in the order will be added to your cart.

If those items were personalized, you will NOT see the personalized artwork on the item in your cart, but rest assured that it is attached on the back-end. You will receive a proof after checkout to be certain that you're restock is perfectly correct.

If items were not personalized, you can also add them to your cart from the bottom left of your My Orders page under "recently purchased" items.

Orders placed prior to April 1, 2025

First, make sure to create a new account on the platform. Ideally, use the same email address as on the previous platform. 

Next, email support@packm.com with your previous order number and let us know if you have any changes to the artwork, materials, or setup of the order.

We'll add the items into your cart and you can check out. You will receive a new proof and be able to confirm that everything is perfect before your order moves to production.

After this one-time process, the order will appear under My Orders in your dashboard, where it can be reordered easily from there.

You can get a fully-printed and custom-sized prototype for eligible box products simply by selecting a quantity of 1 at checkout.

Prototype orders typically ship within 3-5 business days.

For short runs on corrugated and paperboard, we usually find that digital printing is the most cost-effective way to get excellent results. For medium and large runs, we will explore options such as flexo and litho printing to help you get the best results at the best prices.

All of our pouches are digitally printed using state-of-the-art printers.

Our pricing is based on volume, so the higher your quantity, the lower the price.

However, we always strive to get the best pricing, even for quantities of one, to make our products accessible to even the smallest businesses.

Higher quantities enable more efficiency in order set up and spread the fixed cost of any required cutting dies or artwork services across more units.

In addition, higher quantity orders may qualify for less-expensive production methods and may also be able to ship via LTL freight, which tends to be cheaper per unit than parcel services.

When you upload an item into our design tool or change its size, you'll see instant feedback on whether it meets the basic requirements for print resolution. This appears as a color-coded (green, yellow, red) face (smile, neutral, frown) to let you know if adjustments are needed.

After you check out, our dedicated Prepress team reviews your order and checks its files. We use a combination of preflighting software and human review to ensure you don't have any surprises in your printed results.

During proofing, we notify you of any elements that could cause problems in printing.

We now offer our Design Assist service for our mailer boxes. Use the design assist form to select a template and box size, provide your specs, and upload your logo files. We'll take it from there, complete your design, and send you a digital proof to review. Plus, when you check out your first order of boxes using this design, your full Design Assist fee is credited to the price of that order.

PackM does not currently offer design services, but we may be able to connect you with designers who can help. Please reach out to support@packm.com and tell us about your request and the size of your anticipated order.

That depends on the items and on the production speed you choose.

There are two components to your arrival time: production time and shipping time.

• Production time starts once you approve your proof (if your product has a design) or after checkout for stock or blank items. For items with designs or blank boxes, it includes the time it takes to manufacture the item and to print it, if needed. It also includes time to securely pack it for shipping, which can take a full business day on large orders that ship via freight.
  
  The available choices for production time (standard vs rush) and the length of time production takes varies by product. Your available choices are listed as "Production Time" selections on the product detail page; your choice is also displayed in the cart before checkout.
• Shipping time starts when we create the label and let the shipping carrier know it's ready. This includes their time to come pick it up, scan it in and then transport it and deliver to you. Once the order has shipped, it's not possible to change the shipping method.

Add production time + shipping time and you'll have the total number of business days it will take to receive your order after you approve your proof (or check out for stock items).

Smaller and lighter-weight items ship by courier service, usually FedEx or UPS. This include things like pouches, cards, and paperboard carton boxes, as well as small and prototype orders of corrugated products. Larger orders, especially corrugated, may ship using a less-than-truckload freight service. These orders are wrapped onto a wooden pallet for secure and safe delivery.

Not usually. Because items may be manufactured on different production lines and even in different plants, it's nearly impossible to guarantee that they will ship together. Instead, we securely wrap and ship each item as it completes. This also ensures that your items get to you as quickly as possible and with minimal opportunity for damage.